1. Privacy policy
  2. Introduction
  3. Personal data we may collect from you
  4. Personal data we may collect from other sources
  5. How we store your personal data
  6. Where we store your personal data
  7. Uses made of your personal data
  8. Disclosure of your personal data
  9. How long we keep your personal data
  10. Your rights
  11. How to complain
  12. Changes to our privacy notice
  13. Contact

  1. Introduction

This notice (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read it carefully to understand how we will treat your personal data. We are committed to protecting and respecting your privacy.

  1. Personal data we may collect from you

We may collect and process the following personal data about you:

(a) your name, job title and professional contact details (phone number, email and office address);

(b) information that you provide by filling in forms on our site www.fastn.org.. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site;

(d) if you contact us, we may keep a record of that correspondence; and

(e) details of your visits to our site and the resources you access.

  1. Personal data we may collect from other sources

We may collect and process personal data from external sources including:

(a) publicly available sources such as Google; and

(b) third parties including our partners, peer organisations or project collaborators

  1. How we store your personal data

We take appropriate measures to ensure that your personal data is kept secure, including preventing it from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal data to those who have a legitimate business need to view it.

Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through any online means.

  1. Where we store your personal data

We store personal data in our Customer Relationship Management system which is based in the UK.

  1. Uses made of your personal data

We rely on our legitimate interests (or those of a third party) as the lawful basis for collecting and using your personal data. Our legitimate interests relate to our mission as a not-for-profit organisation working to improve the sustainability of families by supporting the development of relationship skills in childhood that sustain positive relationships for life.

We use information held about you in the following ways:

(a) to ensure that content from our site is presented in the most effective manner for you and for your computer;

(b) to provide you with information, programmes or services that you request from us or which we feel may interest you, unless you have requested that you are not contacted for such purposes;

(c) to carry out our obligations arising from any contracts entered into between you and us;

(d) to allow you to participate in interactive features of our service, when you choose to do so; and

(e) to notify you about changes to our service.

  1. Disclosure of your personal data

We may disclose your personal data to:

(a) any member of FASTN;

(b) third parties, including our partners, and other organisations that are aligned with our mission;

(c) our external third-party service providers;

(d) if we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of the Family Stability Network (‘FASTN’), our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

  1. How long we keep your personal data

We will hold your personal data for as long as necessary to fulfil the purposes we collected it for. To determine the appropriate retention period we consider the amount, the nature and sensitivity of the personal data, the potential risks of harm from unauthorised use or disclosure, the purposes and whether we can achieve those purposes by other means. We will delete it if we identify it as no longer being needed or if you send us a written request to do so.

  1. Your rights

Under the GDPR you have several important rights. In summary, these include rights to:

(a) access your personal data;

(b) require us to correct any mistakes in your information which we hold;

(c) request the erasure of personal data concerning you in certain situations;

(d) request the data to be transferred to a third party in certain situations;

(e) object at any time to processing of personal data concerning you for direct marketing;

(f) object in certain other situations to our continued processing of your personal data;

(g) otherwise restrict our processing of your personal data in certain circumstances; and

(h) claim compensation for damages caused by our breach of any data protection laws.

For further information on these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual rights under the GDPR.

If you would like to exercise any of the above rights, please contact us using our contact details below, providing enough information to identify you including proof of your identity and address and letting us know the information to which your request relates.


  1. How to complain

We hope that we can resolve any query or concern you raise about our use of your personal data.

The GDPR also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or EEA) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at ico.org.uk/concerns or telephone: 0303 123 1113.

  1. Changes to our privacy notice

Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail.

  1. Contact

Questions and requests regarding this privacy notice should be addressed to [email protected]

Your data may also be available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behavior of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply:
  1. Your data will be made available to our website provider 
  2. The data that may be available to them include any of the data we collect as described in this policy.
  3. Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA.
  4. They will store your data for a maximum of 7 years.
  5. This processing does not affect your rights as detailed in this privacy policy.